STORE POLICIES

Local Pick-Up Policy:

Heartbeat City offers local pick-up at our facility by prior arrangement. Please place your order online and be sure to select instore pick up when checking out. Staff will then automatically remove all shipping surcharges prior to processing the order. You should then contact staff to arrange a pick up to avoid delays upon your arrival.

Cash Discounts for Purchases:

Heartbeat City offers a 3% discount on qualifying purchases of parts and services paid by cash in person. The discount applies to qualifying orders over $500.00 and may be available in addition to other advertised sale prices or promotions unless otherwise stated.Please request the cash discount at the time your order is placed. Discounts cannot be applied retroactively after an order has been completed.

Payment Methods:

Heartbeat City accepts Visa, Mastercard, Discover, American Express, checks that have cleared, money orders, bank wire transfers, ACH, Pay Pal Friends and Family only and cash in US Dollars only.

For credit card transactions, additional information may be required to verify the identity of the cardholder and protect against fraudulent transactions.

Orders paid by personal or business check will not be shipped until funds have cleared our bank. Orders paid by wire transfer may also be held until the funds have been received and verified. ACH requires a 5-day hold.

Heartbeat City reserves the right to require an alternate payment method or additional verification when necessary to protect against fraud or unauthorized transactions.

Order Acceptance & Verification:

Receipt of an automated order confirmation, payment authorization, or other electronic communication does not by itself constitute final acceptance of an order by Heartbeat City. All orders remain subject to payment verification, fraud review, product availability, pricing and description verification, shipping restrictions, and final acceptance by Heartbeat City.

Heartbeat City may limit quantities, request additional information, decline an order, or cancel all or part of an order when reasonably necessary because of suspected fraud, payment problems, inventory discrepancies, duplicate sales of unique merchandise, material website or pricing errors, shipping restrictions, or other legitimate business reasons. If Heartbeat City cancels an order after payment has been collected, the amount paid for the cancelled merchandise will be refunded.

NOS /Service Replacement Parts:

A New Old Stock (NOS) part may have been manufactured during the vehicle's original production period or manufactured at a later date as a service-replacement part intended to replace the original production component.

Accordingly, a New Old Stock (NOS) / genuine GM service-replacement part is both considered genuine NOS parts. They may not necessarily be identical in every detail to the part originally installed on the vehicle at the assembly plant. Service-replacement parts may have differences in casting numbers, markings, finishes, materials, suppliers, packaging, design details, or country of manufacture while still being an original or authorized replacement part for the intended application.

The customer is responsible for reviewing the information and photographs provided and approving the specific item and its disclosed condition prior to shipment.

Customers seeking a specific casting number, date code, marking, packaging, country of origin, or other detail for a restoration should confirm those requirements with Heartbeat City before purchasing.

NOS, Rare & Special-Purchase Items:

Certain products offered by Heartbeat City are unique, rare, original used, NOS (New Old Stock), or otherwise non-standard merchandise and are not considered regular reproduction or catalog inventory. These items may include, but are not limited to, engine blocks, specific engine components, transmissions, rear axle assemblies and rear ends, original body components, NOS sheet metal, and other rare or hard to find parts.

Due to the unique nature and value of these products, certain items designated by Heartbeat City are not eligible for credit card payment and must be prepaid in full by an approved payment method prior to shipment.

For rare, NOS, and high value used OEM merchandise, Heartbeat City will make reasonable efforts to provide the customer with detailed photographs, descriptions, casting numbers, identification information, known condition information, and/or other available documentation before the purchase is finalized.

Because of the age and unique nature of these components, normal characteristics associated with original or NOS parts—including age, shelf wear, surface oxidation, cosmetic imperfections, original manufacturing variations, deteriorated packaging material or other specifically disclosed conditions—as such these conditions will not, by themselves, constitute a product defect.

If a material defect, undisclosed condition, or significant discrepancy from the description provided by Heartbeat City is identified, Heartbeat City will work reasonably and in good faith with the customer to resolve the issue, which may include full return, replacement when available, store credit, or refund, as appropriate to the circumstances.

Because many of these products are rare or one-of-a-kind and cannot simply be replaced, customers should contact Heartbeat City immediately regarding any concern and must obtain authorization before returning or shipping any merchandise back to Heartbeat City.

Alternate Shipping Address Policy:

For fraud prevention and customer protection, Heartbeat City requires additional verification when an order is shipped to an address different from the billing address associated with the credit card used for payment.

Customers requesting an alternate shipping address will be required to complete an authorization form and provide acceptable proof of identification. Please contact us regarding this matter and our staff will provide the required form and instructions.

We apologize for any inconvenience and appreciate your understanding and cooperation.

Sales Tax:

Applicable sales tax will be collected where Heartbeat City is required by law to do so. Michigan sales tax applies to Michigan purchases unless a valid tax exemption is provided.

For orders shipped outside Michigan, sales tax will be charged only where Heartbeat City has a legal obligation to collect and remit such tax. Customers remain responsible for any tax obligations imposed by their state or local jurisdiction.

Purchases made through third-party marketplaces, such as eBay, are subject to the marketplace's applicable sales-tax collection requirements.

Michigan Sales Tax Exemptions:

Customers claiming a sales-tax exemption must provide Heartbeat City with a properly completed and valid exemption or resale certificate and any other documentation required by applicable law.

Tax-exemption documentation should be provided before the applicable order is processed. Heartbeat City reserves the right to verify exemption documentation and to decline an exemption when the required documentation has not been provided or cannot be verified.

Customers are responsible for ensuring that the exemption claimed is valid and applicable to the purchase.

eBay Purchases — Why Pay More? Buy Direct from Heartbeat City!

We strongly encourage our customers to purchase directly from HeartbeatCityCamaro.com rather than through eBay.

eBay charges substantial seller, transaction, advertising, and other fees. Because of these additional costs, our products listed on eBay are generally priced approximately 15% higher than the prices available when purchasing the same products directly from HeartbeatCityCamaro.com.

In addition to the higher eBay pricing, Heartbeat City website sales, promotional pricing, special discounts, cash discounts, and other offers are never available on eBay. This means your actual savings from purchasing directly from Heartbeat City can be even greater.

eBay may also be required to calculate, collect, and remit sales tax based upon its obligations as a marketplace facilitator. These requirements are controlled by US Government and eBay Policies and may differ from the sales-tax collection requirements applicable when purchasing directly from Heartbeat City.

Before purchasing a Heartbeat City product on eBay, check HeartbeatCityCamaro.com first. You will always find lower direct pricing, access to our sales and promotions, and a better overall value.

Why pay approximately 15% more and sales tax outside of Michigan? Buy directly from the source at HeartbeatCityCamaro.com.

Returns, Exchanges & Store Credit:

Damaged, Defective, or Incorrect Merchandise:

Customers receiving merchandise that is damaged during shipping, defective, incorrect, or otherwise shipped in error must notify Heartbeat City within two (2) business days of receipt. Customers must retain all original packaging, shipping cartons, labels, and packing materials when the claim involves shipping damage, as these items may be required for carrier inspection or claims processing. The two-business-day reporting period is intended to permit timely investigation and carrier claims and does not waive any right or remedy that cannot legally be waived.

To initiate a return, please visit our Returns Page and complete the Return Authorization Form. Provide a detailed explanation of the issue, along with supporting photographs of the product, damage, packaging, or incorrect merchandise, as applicable.

Once the issue has been documented and confirmed by our staff, Heartbeat City will provide a Return Authorization and, a prepaid shipping label at no expense to the customer. Heartbeat City will also cover applicable replacement shipping costs for verified defects, shipping damage, or fulfillment errors.

Damage Claim Procedures:

After a shipping-damage claim is reported, Heartbeat City may request photographs or other information necessary to document the condition of the package and merchandise.

Depending upon the carrier and circumstances, Heartbeat City may issue a return shipping label, arrange a carrier pickup, request that the merchandise be retained for carrier inspection, or provide other instructions.

Please do not return damaged merchandise without authorization.

When the claim has been verified, Heartbeat City will work with the customer to provide an appropriate replacement, repair, refund, or other resolution consistent with the circumstances and applicable law.

Returns Within Six (6) Months of Purchase:

We understand that customers may purchase parts they ultimately no longer need for their restoration project. Heartbeat City will accept eligible merchandise for return within six (6) months of the original purchase date, subject to a 20% restocking fee. Alternatively, customers may opt to receive full store credit for the original purchase price. All shipping costs not related to damaged, defective or incorrect merchandise are the responsibility of the customer.

All returned merchandise must be new, unused, uninstalled, unpainted, unmodified, undamaged, and in its original packaging, including any supplied hardware, instructions, and accessories.

Customers must complete the Return Authorization Form on our Returns Page, identifying the merchandise and reason for return. Please include supporting photographs when appropriate to document the product's condition.

Customer-Paid Return Shipping:

When the customer is responsible for return transportation, the customer is responsible for securely packaging the merchandise and selecting an appropriate shipping method. We recommend using a trackable service and obtaining adequate shipping insurance for valuable merchandise.

Heartbeat City is not responsible for merchandise that is lost or damaged while being returned by a carrier selected by the customer. Damage caused by inadequate return packaging may affect return eligibility or the amount of any credit or refund to the extent permitted by law.

Non-Returnable Items:

Certain products are not eligible for discretionary return because of their nature, condition after installation, possibility of alteration, or inability to verify their condition after sale.

Non-returnable items may include literature and printed materials, stencil kits, stripe kits, electrical components, gauges, wiring harnesses, switches, special-order products, custom-made products, and merchandise that has been installed, modified, painted, altered, or disassembled.

This restriction does not eliminate any rights or remedies that may otherwise apply to defective merchandise, or incorrectly supplied merchandise.

Installation, Labor & Related Expenses:

Heartbeat City is not responsible for labor charges or other expenses associated with the installation, removal, modification, painting, diagnosis, repair, or replacement of a product.

Customers are responsible for confirming product application and fitment before installation, modification, painting, or other work is performed.

Heartbeat City recommends that products requiring specialized knowledge or installation procedures be installed by a qualified professional.

Heartbeat City is not responsible for damage or discoloration resulting from the improper use or application of cleaners, waxes, polishes, solvents, chemicals, paints, or similar products.

Order Cancellations:

Please contact Heartbeat City as soon as possible if you need to cancel an order.

Orders that have already been shipped cannot be cancelled and must instead be handled under the applicable return policy.

Orders that have entered special-order, manufacturing, customization, or other non-cancellable processing may not be eligible for cancellation.

If Heartbeat City incurs a non-refundable payment-processing fee as the result of a customer-requested cancellation, that actual non-refundable fee may be deducted from the refund to the extent permitted by applicable law.

Shortages & Missing Items:

Please inspect the contents of your shipment promptly after delivery and compare the items received with your invoice or packing documentation.

Before reporting a shortage, please check your invoice for products identified as removed from order, backordered or shipping separately.

If an item appears to be missing from your shipment and is not documented as removed from your order or is backordered, please contact Heartbeat City Customer Service as soon as possible. We request that shortages be reported within 2 business days. Prompt notification allows us to review shipping records, package weights, inventory records, surveillance information when available, and carrier information while those records are readily accessible.

Failure to report a shortage within 2 business days will not waive rights that cannot legally be waived, but delayed reporting may affect our ability to investigate and verify the claim.

Customer Feedback & Suggestions:

Heartbeat City welcomes customer feedback. If you find an error, inaccurate description, incorrect photograph, fitment issue, or other information on our website that you believe should be corrected, please contact us.

We strive to provide accurate and transparent information regarding the Camaro parts and products we offer and appreciate customers bringing potential errors to our attention.

Parts and Product Availability:

Parts, products, pricing, and services are subject to availability. Heartbeat City reserves the right to discontinue or modify products and services without prior notice.

The appearance of a product on our website does not guarantee that the product is currently in stock or will remain available.

Backordered or discontinued products will be handled in accordance with the applicable order and backorder policies.

Shipping, Backorders & Delayed Orders:

Shipping and delivery dates shown or communicated by Heartbeat City are estimates unless Heartbeat City expressly states that a specific date is guaranteed. Heartbeat City will maintain a reasonable basis for any represented shipment time and will process delayed orders in accordance with applicable law.

If no shipment time is stated, Heartbeat City will generally expect to ship qualifying merchandise within the period required by applicable federal law. If Heartbeat City later determines that merchandise cannot be shipped within the represented or applicable period, the customer will be provided the required notice and an opportunity, as applicable, to consent to the delay or cancel the unshipped merchandise for a prompt refund.

Backordered items may be held for later shipment, cancelled, or shipped separately from available merchandise as appropriate. When a customer consents to an indefinite delay, the customer may cancel the unshipped merchandise at any time before shipment. Heartbeat City may also cancel and refund merchandise that becomes discontinued, unavailable, or cannot reasonably be supplied.

Orders containing multiple items may be shipped in one or more packages and may arrive on different dates. Additional standard shipping charges caused solely by Heartbeat City electing to split a qualifying order will generally not be charged to the customer unless otherwise disclosed or agreed.

Price Matching & Comparisons:

Heartbeat City may, at its discretion, match or beat a competitor's advertised price of reproductions parts when the competing product is identical in manufacturer, brand, quality, specifications, components, and availability.

Many Heartbeat City kits are assembled using components specifically selected for quality, correctness, appearance, or application. A competing kit advertised under a similar description may contain different components and therefore may not qualify as an identical product for price-matching purposes.

Heartbeat City reserves the right to verify the competitor's advertised price, product availability, shipping charges, product manufacturer, components, and other relevant terms before approving a price match.

Pricing:

Heartbeat City strives to provide high-quality products at competitive prices. Product costs may change because of manufacturing costs, raw-material prices, supplier pricing, tariffs, transportation costs, currency fluctuations, availability, or other market conditions.

Heartbeat City reserves the right to change prices, promotions, discounts, and product availability without prior notice.

The price applicable to an order is generally the price confirmed when the order is accepted by Heartbeat City, subject to the Website Errors & Corrections Policy below.

Product & Manufacturer Warranties:

Heartbeat City stands behind the products we sell and is committed to customer satisfaction. If you experience an issue with a defective product, please contact us as soon as reasonably possible. We will review the circumstances and work with you to provide a fair and reasonable resolution.

To help us evaluate your concern, we may request your order information, a description of the issue, and photographs when appropriate. Please contact Heartbeat City before returning any product to obtain proper authorization.

Warranty coverage generally does not extend to damage resulting from improper installation, misuse, unauthorized modifications, accidents, or normal wear and tear.

Our goal is to address legitimate product concerns promptly, fairly, and reasonably while ensuring our customers can purchase from Heartbeat City with confidence.

Color Variations:

Heartbeat City sells interior and other color-sensitive components manufactured by a variety of suppliers. Differences in manufacturing processes, materials, production dates, aging, lighting, computer displays, and original vehicle components may result in slight variations in color, shade, grain, texture, or appearance.

A reasonable color or shade variation does not necessarily indicate that a product is defective.

Customers concerned about matching existing components are encouraged to contact Heartbeat City before installation.

Eligible products may still be returned under our standard Return Policy if the customer is dissatisfied with the color, provided the product remains new, unused, uninstalled, unaltered, and otherwise eligible for return.

Kit Items & Backorders:

Heartbeat City assembles many kits using components supplied by multiple manufacturers. Occasionally, an individual component within a kit may be temporarily backordered. In spite of the web site showing the kit as In Stock.

When appropriate, customers may be given the option to have the available portion of a kit shipped before the backordered component becomes available.

When Heartbeat City elects to ship a qualifying backordered kit component separately, Heartbeat City will generally pay the additional standard shipping cost for the remaining component(s).

Part Identification:

Unless otherwise stated, Heartbeat City identifies the passenger side of the vehicle as the RH (right-hand) side and the driver's side as the LH (left-hand) side.

Right and left are determined from the perspective of a person seated in the driver's seat and facing forward.

Product Fitment:

Customers are responsible for reviewing product descriptions and confirming that a product is appropriate for their vehicle and intended application before installation or modification.

Because many classic vehicles have been modified during their lifetime, model year alone may not always be sufficient to determine proper fitment.

When uncertain, please contact Heartbeat City before ordering or installing the product. Providing accurate information regarding the vehicle, production date, engine, transmission, body style, factory options, and modifications can assist us in identifying the appropriate product.

Promotions, Coupons & Discount Codes:

Sales, coupons, promotional codes, special pricing, and other discounts may be subject to stated eligibility requirements, exclusions, expiration dates, quantity limits, or other promotional terms. Unless expressly stated otherwise, promotional offers may not be combined and have no cash value.

Heartbeat City reserves the right to correct obvious promotional, coupon, or technical errors and to reject unauthorized, altered, duplicated, expired, or otherwise invalid promotional codes, subject to applicable law.

Website Errors & Corrections:

Heartbeat City makes reasonable efforts to ensure that product descriptions, photographs, specifications, pricing, inventory information, and other website content are accurate. However, typographical, photographic, pricing, technical, inventory, or other errors may occasionally occur.

Heartbeat City reserves the right to correct errors or omissions and, when necessary, cancel an order affected by a material pricing, description, availability, or product-identification error.

If an order must be cancelled because of an error, the customer will be notified and any amount paid for the cancelled item will be refunded.

Heartbeat City will not knowingly substitute a materially different product without informing the customer. From time to time, however, a manufacturer or supplier may change a product, materials, appearance, packaging, specifications, manufacturing source, or country of origin without prior notice to Heartbeat City.

Because these changes may not be readily apparent from the product packaging or information provided by the supplier, and Heartbeat City may therefore be unaware of the change at the time an order is processed. If you receive a product that differs materially from its description or photographs, or if a supplier change materially affects its fit, function, quality, or intended application, please contact Heartbeat City promptly so that we can review the issue and provide an appropriate resolution.

Fraud Prevention & Order Verification:

To protect Heartbeat City and its customers from fraudulent transactions, Heartbeat City reserves the right to verify the identity of a purchaser, cardholder, billing address, shipping address, or other order information before processing or shipping an order.

Additional identification, payment verification, or written authorization may be requested when an order presents unusual or elevated fraud indicators.

Heartbeat City reserves the right to decline or cancel an order when it is reasonably believes that a transaction may be fraudulent or unauthorized.

Truck Freight, LTL & Oversize Shipments:

Certain large, heavy, fragile, rare, or oversized merchandise may require truck freight, less-than-truckload (LTL), specialized handling, or another non-parcel service. Freight charges may include residential delivery, liftgate service, limited-access delivery, appointment service, oversize handling, or other carrier accessorial charges when applicable.

Customers are responsible for providing accurate delivery information and advising Heartbeat City of known delivery restrictions before shipment. The customer or authorized recipient should inspect truck-freight merchandise and packaging at delivery. Visible shortage or damage should be specifically noted on the carrier delivery receipt before signing whenever reasonably possible, and Heartbeat City should be contacted promptly with photographs and supporting documentation.

Concealed freight damage should be reported promptly after discovery, with the merchandise and packaging retained for inspection when requested. Do not discard packaging or return freight-damaged merchandise until Heartbeat City or the carrier provides instructions.

Refused, Undeliverable & Unclaimed Shipments:

If a customer refuses delivery, fails to accept an arranged delivery, provides an undeliverable address, or otherwise causes merchandise to be returned without prior authorization, the customer may be responsible for the actual outbound shipping, return freight, address-correction, storage, redelivery, and other reasonable carrier charges incurred as a result, to the extent permitted by law.

This provision does not apply to a good-faith refusal reasonably based on verified shipping damage, incorrect merchandise, or another issue for which Heartbeat City is responsible. Any refund otherwise due for an unauthorized refusal may be reduced by applicable actual shipping and carrier costs and any authorized restocking fee.

Incorrect or Incomplete Shipping Addresses:

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Additional carrier charges resulting from an incorrect, incomplete, or undeliverable address provided by the customer—including address-correction charges, return-to-sender charges, and reshipping expenses—may be charged to the customer.

If an address discrepancy is identified before shipment, Heartbeat City may contact the customer for verification before releasing the order.

Core Charges & Core Returns:

Certain rebuilt, remanufactured, or exchange products may require a refundable core charge. When a core charge applies, the product listing or order documentation will identify the charge and any applicable core-return requirements.

To qualify for core credit, the returned core generally must be the same type and application as the replacement product and must be reasonably complete and rebuildable. Cores that are cracked, broken, burned, severely corroded, disassembled beyond normal service requirements, modified, welded, cut, missing major components, or otherwise unsuitable for rebuilding may receive reduced credit or no credit, depending on the applicable supplier or program requirements.

Core return freight is the customer's responsibility unless otherwise stated. Core credits are issued after inspection and acceptance of the returned core. Product-specific or manufacturer core requirements control when they differ from this general policy.

International Orders:

International customers are responsible for providing accurate shipping and customs information and for complying with the import requirements of the destination country.

Unless specifically stated otherwise, customs duties, import taxes, brokerage charges, VAT, government fees, and similar charges imposed by the destination country are the responsibility of the customer and are not included in the product price or standard shipping charge.

Heartbeat City is not responsible for delays resulting from customs processing, government inspections, or a customer's failure to provide information required by the carrier or customs authorities.

Customer Reviews, Photographs & Submitted Content:

Heartbeat City welcomes honest customer reviews, photographs, installation information, and other feedback. Reviews should reflect the customer's genuine experience and may not contain unlawful, threatening, obscene, fraudulent, defamatory, infringing, or unrelated content, personal information of others, or commercial spam.

Heartbeat City will not condition compensation or incentives on a customer providing a positive review, and it will not prohibit or penalize a customer for an honest review. Heartbeat City may moderate or remove content for legitimate reasons unrelated to whether the opinion expressed is favorable or unfavorable.

If a customer voluntarily submits photographs, comments, or other content for publication, the customer represents that he or she has the right to submit that material and grants Heartbeat City permission to display and use the submitted content in connection with its business and products, unless otherwise agreed in writing.

Trademarks & Copyright:

The content of the Heartbeat City website, including original text, photographs, graphics, illustrations, logos, product presentations, and other original materials, is owned by or licensed to Heartbeat City LLC and is protected by applicable intellectual-property laws.

No Heartbeat City-owned website content may be copied, reproduced, republished, distributed, or commercially used without prior written authorization from Heartbeat City LLC, except as otherwise permitted by law.

General Motors, GM, Chevrolet, Camaro, Z/28, and other General Motors names, logos, emblems, and trademarks referenced on this website are the property of General Motors LLC or their respective owners. Other manufacturer and supplier trademarks appearing on this website remain the property of their respective owners. Use of a trademark for product identification or compatibility does not necessarily indicate sponsorship or endorsement by the trademark owner.

Privacy Policy:

Heartbeat City respects customer privacy and does not sell customer personal information or order histories to third parties for their independent marketing purposes.

Heartbeat City may collect information that customers provide when placing an order, requesting information, creating or using website features, submitting a return or warranty claim, or otherwise communicating with us. This may include names, billing and shipping addresses, telephone numbers, email addresses, order information, vehicle information, and other information reasonably necessary to provide requested products or services.

Personal information may be used to process and fulfill orders, collect payment, communicate with customers, provide customer service, prevent fraud, process returns and warranty claims, maintain business records, improve our website and services, and comply with legal obligations.

Heartbeat City may provide information as reasonably necessary to service providers that perform functions on our behalf, including payment processors, banks, shipping carriers, website and technology providers, fraud-prevention services, professional advisers, and other vendors supporting the transaction or our business. These operational disclosures are not a sale of customer information for independent marketing purposes.

Our website may use cookies, analytics, security technologies, or similar tools necessary to operate the site, remember preferences, understand website use, protect transactions, and improve services. Third-party services used on the website may process information according to their own applicable privacy terms.

Heartbeat City may also disclose information when reasonably necessary to comply with law, legal process, governmental requests, protect the rights or safety of Heartbeat City or others, investigate fraud or unlawful activity, or in connection with a business transaction such as a merger, acquisition, financing, or sale of assets.

Heartbeat City uses reasonable administrative and technical measures intended to protect information in its possession. No Internet transmission or storage system can be guaranteed to be completely secure. Customers should contact Heartbeat City with questions or requests concerning personal information or this Privacy Policy.